YouMail Protective Services

    Watch: Detect Bad Behavior

    Your phone numbers are critical to your success. But bad actors can spoof them to impersonate you or others, damaging their reputation and your ability to connect with customers and prospects. Our Watch service helps you monitor and understand the behavior and reputation of your phone numbers – so you can decide how best to protect them and ensure your calls get through.

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    What Watch does

    Watch monitors your phone numbers for evidence of fraud, helping you determine what actions to take to address imposters using your numbers.

    Powerful sensor network

    Observes your calls to tens of millions of numbers, including active YouMail users.

    AI-driven detection

    Analyzes call content and crowd-sourced feedback to detect when your phone numbers are behaving badly.

    Ironclad proof

    Provides evidence of bad behavior of your phone numbers, including audio clips and transcriptions.

    Seamless integration

    Delivers alerts, reports, and evidence by dashboard, API, or even e-mail.

    Watch delivers real results

    Gain visibility into phone number behavior, address bad behavior quickly, and protect your business.

    Detects risks proactively

    Reveals fraud and other unlawful behaviors originating from your phone numbers that harm their reputation.

    Delivers actionable insights

    Enables understanding the scope of problems with your phone numbers and the best way to address.

    Supports remediation

    Provides evidence that can be used to remediate or replace phone numbers to ensure calls get through.

    Improves bottom line

    Eliminates guesswork, helps address the imposter problem, ensures more of your calls get through, and protects revenue.

    Why Watch stands out

    Watch quickly detects behaviors that harm phone number reputation and helps determine the best way to address them.

    Valuable intelligence

    Know precisely the issues underlying any number's reputation, and what the sources of those issues are.

    Total coverage

    Captures bad behavior that other solutions miss, powered by a massive sensor network that includes real consumer phone numbers.

    Immediate value

    Integrates seamlessly into your systems and workflows, with custom alerts designed to drive value from day one.

    Unmatched accuracy

    Enables confident action through patented AI detection combined with expert human curation for maximum precision.

    Frequently asked questions

    What does the Watch service cost?
    Watch's pricing for enterprises is subscription based, and is based on total numbers watched or the likely number of total events. So the more numbers or the more numbers making those calls, the higher the pricing.
    What info do we need to provide to use Watch?
    You simply provide a list of your telephone numbers. That's it. Once Watch has your telephone numbers, it starts looking for fraudulent activity coming from those numbers and makes that data accessible to you to act on.
    What do I do when Watch finds fraud on my numbers?
    Watch will help you determine what the source of the fraud is. If it's transient spoofing, such as a Medicare scam using your number, Watch provides you evidence to remediate your numbers being treated as scam likely. On the other hand, if your numbers are consistently being used to impersonate your brand, or your numbers are being used by other fraudsters because they are likely to get through, you can use the Quash service to disrupt those imposters and to improve the reputation of your phone numbers.
    Is Watch only for detecting imposter fraud?
    Watch can also tell you when you are making illegal calls because of violating regulations like the TCPA or TSR. It's surprising how often enterprise outbound calling is not in compliance, and this not only has financial risk but often can result in the dreaded "spam likely". By correcting those violations, you can improve your phone number reputation.

    Still have questions?

    We can provide a demo tailored to your situation and needs.

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    Ready to address bad phone number behavior?

    Get real-time intelligence and evidence-based solutions to improve the reputation of your phone numbers.

    Request Demo